30-Day Easy Exchange & Return Policy
At NYC Fashion Fit, we’re committed to making your shopping experience smooth and worry-free. If your order isn’t quite right — such as a size mismatch or a noticeable difference in design or color — you can request an exchange or return within 30 days of receiving your product.
How to Start a Return or Exchange:
- Reach out to our customer support team within 30 business days of receiving your order.
- Send us two clear photos: one showing you wearing the item, and another showing the collar tag.
- Clearly describe the issue (e.g., wrong size, color variation).
Note: Requests submitted after 30 days of delivery will not be accepted.
Refund & Exchange Eligibility
You’re eligible for a refund or exchange if:
- The item is unused, in its original packaging, and all tags are attached.
- There are no alterations made by the customer.
- You reach out within 24 hours in case of valid complaints (e.g., wrong item, major defects).
You’re not eligible for a refund or exchange if:
- You ordered multiple similar items in different sizes just to try them on.
- The product was custom-made or personalized.
- The tags/labels are removed.
- The request is due to a change of mind, accidental order, or made after 30 days.
Return Shipping & Postage
The buyer is responsible for:
- Return shipping costs.
- The initial shipping cost, even though we offer free delivery (as it still costs us to ship).
Exchange Policy
If you ordered the wrong size, we’re happy to exchange it with the correct one. The new item will be shipped free of product charge, and you’ll only need to cover the postage cost, depending on the item’s weight and size.
RMA (Return Material Authorization) Number
Once your return or exchange request is approved, our support team will issue an RMA number. Please attach this number to your return package — it helps our team track and process your item efficiently.
Customs Duties
We mark all packages as gifts and offer free shipping to reduce potential customs fees. However, if your country’s customs department applies any charges, those will be the buyer’s responsibility.
Restocking Fees — Absolutely None!
At NYC Fashion Fit, we believe in transparency and fairness.
We do not charge any restocking fee for returned or exchanged items.
You can return eligible products without worrying about extra costs for repackaging or restocking.
Final Reminder
Each product is carefully inspected before shipping. If you believe there’s an issue with your order, email us with full details and photos. We’re always here to assist you.